Saastifly is a digital service — here's how access is delivered.
Saastifly is a cloud-based software service. We do not sell or ship physical products, and no physical delivery address is required to use our platform.
All services, including account access, onboarding materials, implementation support, and training, are provided electronically.
Once payment is successfully confirmed and any required account or onboarding information has been received, Saastifly will provide access to the applicable services electronically.
Login credentials, onboarding instructions, training-session details, and other relevant communications will be sent by email and/or provided through your assigned onboarding contact.
Where a plan includes implementation, configuration, migration, onboarding, or training, the estimated timeline for full go-live is:
Starter Plan: Account access is generally provided shortly after setup is confirmed.
Growth Plan: Full implementation and go-live are typically completed within approximately 55 days.
Professional Plan: Full implementation and go-live are typically completed within approximately 75 days.
Enterprise Plan: The implementation and go-live timeline will be agreed individually in the applicable service agreement.
These timelines are estimates, not guaranteed delivery dates. They depend on the scope of the services, the accuracy and completeness of the information and data you provide, timely customer feedback and approvals, third-party integrations, and any other project-specific requirements.
If a material delay is expected, we will notify you and work with you to agree on the next steps.
As Saastifly provides digital services only, no shipping, courier, or physical-delivery fees apply to any plan.
Any fees for subscriptions, implementation, custom integrations, or other services will be stated separately on our website, in an order form, quotation, or service agreement.
We may delay, suspend, or restrict account access where payment is unsuccessful, declined, reversed, disputed, overdue, or subject to a security or verification review.
Access will be provided or restored once the relevant issue has been resolved and any outstanding payment obligations have been met.
If you experience a delay or issue accessing your account, please contact us promptly. Include your organisation name, the email address associated with your account, and a brief description of the issue so that we can assist you efficiently.
Reach us at ask@saastifly.com or submit a request via our support form.