How subscription cancellations and refunds work at Saastifly.
Where a free trial is offered, you may cancel at any time during the trial period at no cost. No payment is collected until you actively subscribe to a paid plan.
You may cancel your monthly subscription at any time by contacting us at ask@saastifly.com or through your account manager. Cancellation takes effect at the end of your current billing cycle — you will retain access until that date, and no further charges will be made afterward.
Because subscription fees are billed in advance for access already granted for that period, monthly subscription fees are non-refundable for partially used billing cycles, except where required by law or at our discretion in case of a verified service failure on our part.
One-time onboarding, implementation, or data migration fees cover work performed by our team (configuration, data migration, and training) and are non-refundable once implementation work has begun. If you cancel before implementation work starts, the setup fee will be refunded in full.
Refund and cancellation terms for custom Enterprise agreements are governed by the specific service agreement (SLA) signed between you and Saastifly, which takes precedence over this general policy.
Email ask@saastifly.com with your company name and account email, or reach us via our support form. Please allow up to 5 business days for us to confirm your cancellation.
Approved refunds are processed back to your original payment method within 7–14 business days, depending on your bank or payment provider.
Questions about billing, cancellations, or refunds can be sent to ask@saastifly.com.